Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated shipping times vary depending on the product and destination. You will receive a tracking number by email once your order ships.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also visit our Track Order page to check your order status.

Can I return my order?

Eligible items may be returned within 30 days of delivery. Items must be unused, undamaged, and in their original packaging. To start a return, contact us at support@coziogoods.com with your order number and reason for return.

How do I contact support?

You can reach us at support@coziogoods.com. Our team is available Monday–Friday, 9 AM–5 PM CST. We respond within 24–48 business hours.

Is checkout secure?

Yes. Our store uses Shopify’s secure checkout, which is encrypted and PCI-compliant. Your payment information is never stored on our servers.

Where are you located?

Cozio Goods is based in the United States. For our mailing address, please visit our Contact Us page.